Modernizing banking operations and customer experience through digital innovation
SecureBank India, a leading private sector bank with over 800 branches across 22 states, needed to modernize their banking infrastructure to compete with emerging fintech companies and meet evolving customer expectations in the digital age.
We developed a comprehensive digital banking ecosystem that included mobile banking applications, core banking system upgrades, AI-powered fraud detection, and seamless integration with UPI and other digital payment systems popular in India.
The solution featured advanced security protocols compliant with RBI guidelines, real-time transaction processing, and personalized banking experiences tailored for Indian customers across urban and rural markets.
SecureBank India's 15-year-old core banking system couldn't handle modern digital banking requirements, causing frequent downtimes and limiting new feature development capabilities.
Only 35% of customers used digital channels, with most preferring branch visits due to poor mobile app experience and limited online banking functionality compared to competitors.
Meeting stringent RBI cybersecurity guidelines while ensuring seamless user experience, especially for UPI transactions and digital KYC processes required for Indian banking.
High operational costs of ₹85 lakhs monthly due to manual processes, paper-based documentation, and inefficient branch operations across their extensive network.
Migrated from legacy mainframe systems to a modern, cloud-based core banking platform with real-time processing capabilities and API-first architecture.
Redesigned mobile and web banking platforms with intuitive user interfaces, advanced features, and seamless omnichannel experiences.
Implemented AI-driven loan origination system with automated underwriting, risk assessment, and instant decision capabilities.
Deployed advanced analytics platform to gain customer insights, enable personalized product recommendations, and optimize marketing campaigns.
65% increase in digital channel usage, with 78% of customers now actively using mobile banking services.
50% faster loan processing, reducing approval time from 14-21 days to 2-5 days for most loan products.
40% reduction in operational costs through process automation and reduced manual intervention requirements.
$12M annual revenue increase through improved cross-selling, reduced customer churn, and new digital products.
Net Promoter Score improved from 32 to 68, with 92% customer satisfaction rating for digital services.
75% reduction in fraud incidents through advanced AI-powered fraud detection and enhanced security measures.
"The digital transformation journey with this team has been exceptional. We've not only modernized our banking infrastructure but also enhanced customer satisfaction significantly. Our digital adoption rates have soared, and we're now positioned as a leading digital bank in India."
Let's discuss how we can help you modernize your banking operations and enhance customer experience
Get Started